Final Paper
Bree, Elise, and Madie
Professor Werry
RWS 200
28 April 2016
Teaching Our Way Out Of The Online Incivility Culture
As technology continues to progress and advance rapidly in today’s modern society, the issue of proper conduct and incivility online substantially grows as well. Without a proper code of ethics for how to behave online added to public freedoms, specifically anonymity, the lines between freedom of speech and hate speech are easily and frequently crossed. This problem is most commonly seen in teenagers and young adults and not many know how to address and manage the situation. It is a very new developing problem but it is very urgent nonetheless. According to the Pew Research Internet Project, “95% of all teens ages 12-17 are now online and 80% of online teens are users of social media sites. 88% of those social media-using teens have witnessed other people being mean or cruel on social networking sites” (meganmeierfoundation.org). It is apparent that online incivility is a rapidly increasing issue that needs to be dealt with. The question is, what is causing teens to engage in online civility and what can be done to prevent this issue? We believe that the lack of education that has been given to young teens has resulted in a rise in online incivility. Educating young teens on proper online conduct, along with the dangers and consequences of online incivilities will provide a foundation for a more solidified code of online conduct. In this paper we will observe the effects of the lack of education on online conduct and incivility and compare them to the effects that educational programs have on issues, as well as compare and contrast two outside articles that both support and challenge our claims.
I think it can be widely agreed that incivility due to anonymity existed even before the internet was invented. However, with all the forms of modern technology children have easy access to many forms of social websites from a very early age. Anonymous blogs, social media websites, and apps are given to children at the touch of their fingertips, however, they have no education on the effects of what they may post. Ann Applebaum, columnist for the Washington Post, wrote an article called “ The Trolls Among Us” in which she discussed the growing amounts of incivility due to anonymity on the internet. In her article, Applebaum suggests that “Perhaps schools, as they once taught students about newspapers, now need to teach a new sort of etiquette: how to recognize an Internet troll, how to distinguish the truth from state-sponsored fiction” (Paragraph 8). Anonymity has always, and will always, be around. Since there has been a growing amount of incivility due to the lack of education on anonymity, it only seems logical that students should be taught about the topic in school. The purpose of anonymity on the internet should be to respectfully share opinions without having to expose your identity. I believe that if students were taught how to properly use anonymous websites and apps, incivility due to anonymity would greatly decrease.
Although online incivility is a major problem throughout the world that doesn’t mean there is nothing to be done about the issue. In the article, “Improving Online Civility” by Richard West he suggests some interesting approaches and ideas that people can do to help improve online civility. He begins talking about how much of an impact the internet has on people today. West explains how within the past decade humanity’s personal human communication has been morphed by computers and the internet. The excess amount of freedom to create blogs or a website at the touch of a button along with the lack of personal interaction and online anonymity has lead to the major issues of online incivility. “According to polling by KCR Research”, says West, “two and three Americans believe that civility is a major problem, and three and four believe is it getting worse” (West). After introducing the issue of online incivility West takes a proactive approach and introduces some ideas to help improve the issue. One idea that stood out was “accept other’s perspectives”. The great thing about the internet is that everyone is allowed to freely express their opinion, but it is important to remember that not everyone has the same one. West says, “[w]hile you do not need to agree with others’ opinions, you can prevent hurtful conversations by being respectful and understanding of other points of view” (West). I think this quote effectively captures the idea that it is important to always have respect for other people’s opinions even if you don’t agree. If you do not agree either respectively disagree then give your opinion or remove yourself from the conversation. Sometimes the best thing one can do to “accept other’s opinions” is to metaphorically “walk away”, the best thing to say is nothing. Another suggestion that West makes is to “forgive by not reciprocating”. West says, “[t]ry to avoid becoming offended, even if offense was intended. The most destructive online conversations become flaming wars of words that tear down all involved. Forgiving and moving on is the best approach” (West). This idea could be very effective because trying to argue with every hater, negative comment, or troll is unrealistic. If you shut one down more will pop up in it’s place. Instead of reciprocating it, it is often times more effective to avoid getting offended. I noticed that the ideas West suggests to improve online incivility are things that each person needs to take upon themselves to do. His ideas depends on people’s maturity and people who want to improve the internet incivility problem.
Unfortunately people are not always as mature online as we want them to be, so West’s improvement ideas might not resonate with everyone. However, I do believe that some of the simple solutions that West suggests will open the eyes of many internet users who want to improve the online incivility issue. It will hopefully make them take a step back and think twice about reciprocating or intentionally saying hurtful things to others. But the people who are mature enough, care, and see the issue of online anonymity as urgent can and should do something. A valuable solution would be to have those who care and want to fix the issue to educate those who are uninformed and do not care as much about the problems of online incivility. The more educated people are about a situation, the more they care. If young teenagers are educated about the severity, urgency, and realities of the consequences that online incivility generates chances are they will care more and want to do something to help the problem.
Online incivility is growing issue and is most visible in college campuses. This issue on college campuses is analyzed in University of Phoenix researcher Mariam Frolow’s article, Misbehavior Online in Higher Education, where she focuses on cyberbullying, social media, and academic integrity and claims that online misconduct is negatively impacting college campuses and communities at an increasingly high rate. Frolow claims, “[c]yberbullying is not a new issue on campus, yet practitioners are just now becoming aware of the devastating impact it can have on campus” (235). Cyberbullying and online incivility is becoming more noticeable and urgent of a problem within communities. Frolow offers a solution, stating, “[i]nstitutions should establish guidelines for the role of social media in higher education. Guidelines can show institutional support for faculty and staff and identify the consequences for inappropriate actions” (334). Frolow argues that setting guidelines and implementing support for students and faculty will help establish a code of ethics for online conduct. Frolow’s argument supports our claim that teaching students about how to properly behave and treat each other online will help with the problems of online incivility and hate speech. It shows support from the campuses and it also gives incentive to do better and care more when there is a standard to uphold.
Technology is going to continue to advance year after year. If teenagers and young adults and are not given any information on how to address and manage the situation, incivility on the internet will continue to grow. Clearly, online incivility is a rapidly increasing issue that needs to be dealt with. We believe that the lack of education that has been given to young teens has resulted in a rise in online incivility. If young teens are educated on proper online behavior, along with the effects and consequences of online incivilities will provide a foundation for a more solidified code of online conduct. In this paper we observed the effects of the lack of education on online conduct and incivility and compared them to the effects that educational programs have on issues, as well as compared and contrasted two outside articles that both supported and challenged our claims. Overall, we believe that incivility due to anonymity on the internet will continue to grow unless people are educated on the causes and effects of what they say on the internet.
Works Cited
Applebaum, Anne. “The Trolls Among Us.” The Trolls Among Us (n.d.): n. pag. Web. 24 Apr.
2016.
West, Richard. “Improving Online Civility.” Academia.edu. N.p., n.d. Web. 11 May 2016.
Laura A. Wankel and Charles Wankel (Eds.). Misbehavior Online in Higher Education: Cutting-
Edge Technologies in Higher Education. Bingley, England: Emerald Publishing, 2012.
Web.